Frequently Asked Questions
Everything you need to know about our award-winning sauces and rubs.
Are FireFly Barbecue products gluten-free?
Most of our sauces and rubs are gluten-free. We use natural ingredients and avoid fillers, but please check the specific product label for allergen information as some specialty blends may contain barley or soy.
How long do the sauces last once opened?
Once opened, we recommend keeping our sauces refrigerated. They will typically maintain their peak flavor profile for up to 6 months when chilled.
What is your shipping policy for fragile glass bottles?
We take great care in packaging our products using eco-friendly, shock-resistant materials. If your order arrives damaged, please take a photo and contact us within 48 hours for a full replacement or refund.
Do you offer wholesale pricing for restaurants or retailers?
Yes, we love partnering with professionals. Please contact our sales team through the 'Wholesale' link in our footer to receive our current price list and minimum order requirements.
Are there any artificial preservatives in your rubs?
No, we pride ourselves on clean labels. Our dry rubs are made from 100% natural herbs and spices with no artificial colors, preservatives, or anti-caking agents.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.